Shipping & Delivery
How We Ship
EnrolChain has partnered with DHL, FedEx and PostalExpress to ship orders internationally. Working with DHL, FedEx and PostalExpress allows us to provide an enhanced shopping experience for our customers, with the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees. When you place an international order on EnrolChain, your transaction will be with DHL, FedEx and PostalExpress, but your EnrolChain Customer Service Representative will gladly assist you with your customer service needs.
International Shipping Rates
International shipping rates will calculate and display the order total in your preferred currency, including shipping cost from our warehouse to your selected international destination, as well as any applicable duties and taxes imposed by customs and revenue authorities in the destination country.
International Shipping Restrictions
All international shipping restrictions will be noted on the product page or at checkout. The good news is that all items featured on EnrolChain are eligible for international shipping.
International Shipping Frequently Asked Questions (FAQ)
Can I change my delivery address?
If you have placed your order and need to update your delivery address, we recommend you contact EnrolChain customer service for assistance. Whilst we cannot guarantee that your address can be updated our team can quickly review and advise of next steps.
Why have I received only some of my items?
Depending on the number of items in your order, it is possible that your order may be split into multiple shipments – dependent on package and location restrictions. Please review your Order History and Shipping confirmation email for additional information.
The items I received were Wrong, Damaged, or Defective.
Our Members are at the heart of what we do. We hope the package you receive is exactly what you wanted. If you believe a product was shipped in error from EnrolChain, or if it arrives defective or damaged, please contact EnrolChain customer service.
Why is the location of my package different than the address I provided?
On occasion your package may require to be shipped from a different country based on where the stock is located, the country and the current location of the package can change as the shipment is routed through different countries.
Why hasn’t my package moved?
Delays while shipping internationally occur for many reasons which are out of our control. However, EnrolChain strives to keep you up to date with the latest information. Please review your Order Status and tracking for updates.
My package has been released from Customs, when should I expect delivery?
Packages being released from Customs do not impact your delivery date. Once released, packages aim to be delivered by the Estimated Delivery Date provided on your tracking.
The tracking information says my package “Failed Delivery” – when will delivery be reattempted?
If you were not at home or for any reason and missed your scheduled delivery, your package will be rescheduled for delivery the next working day.
My package says “Delivered”, but I do not have it. What should I do?
-Please check the delivery address provided matches your expected delivery address, you can check this in your Order Confirmation email.
-Please check to see if the carrier left the package in a safe location or with your neighbors.
If after the above, the package cannot be located, please contact EnrolChain customer service for assistance.
The delivery of my order is taking longer than expected, is there anything I need to do?
If your package has passed the estimated delivery date that is detailed on your shipping confirmation, and you have not received an email advising of a delay, please contact EnrolChain customer service for assistance.
What happens if no one is at home when my orders are due for delivery?
If you are not home to receive your order, the carrier may attempt to leave it with a neighbor or in a safe, secure location.
Some carriers may give you the option to change delivery date and details.
Some retailers may have the option to leave the package in a local collection center to be collected at your convenience.
If a carrier does not have the option/permission to leave the order with a neighbor, or at a collection point then the order will be returned to sender and a refund will be issued to you.
My tracking status says “Return to Sender”. Can this be stopped?
We are sorry but packages cannot be stopped or scheduled for re-delivery once it has been processed as “Return to Sender”. You will be refunded for this order once the package is received by EnrolChain.
Depending on your country, please allow 2 to 6 weeks for the package to be returned to the EnrolChain.
Why was my package returned to sender?
Packages can be designated “Return to Sender” for a few reasons, here are some examples:
-Wrong/Incomplete delivery address
-One or more failed delivery attempts
-Passport/ID collection not completed
-In country customs restrictions
